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GM Creatives

07/08Services

AIAutomation

Make your business work smarter.

01Overview

We connect AI, automation and the tools your business already uses to eliminate repetitive work and create smarter workflows.

That can mean capturing and qualifying leads automatically, answering common customer questions, keeping your CRM up to date, generating reports, or moving data between systems that don't talk to each other. We start with the process, not the technology.

Example workflow · lead handlingstep 00/06
  1. 01

    New lead

    form.submitted

    Website, WhatsApp or email

  2. 02

    AI analysis

    intent · budget · urgency

    Reads and summarises the request

  3. 03

    Qualification

    score ≥ threshold

    Routes by fit and priority

  4. 04

    CRM

    contact.upsert

    Record created, tagged, assigned

  5. 05

    Personalised response

    reply.drafted

    Sent in minutes, in your voice

  6. 06

    Sales team

    notify · handover

    A person takes it from here

02Capabilities

What's included.

  1. 01AI Workflow Automation
  2. 02AI Agents
  3. 03Business Process Automation
  4. 04Lead Capture
  5. 05Lead Qualification
  6. 06Customer Support Automation
  7. 07Email Automation
  8. 08CRM Automation
  9. 09Content Automation
  10. 10Social Media Automation
  11. 11Appointment Automation
  12. 12Document Automation
  13. 13Data Processing
  14. 14Reporting Automation
  15. 15Internal Business Workflows
  16. 16API Integrations
  17. 17WhatsApp Automation

03Process

How it comes together.

  1. 01

    Audit

    Map how work actually happens today and where time is lost.

  2. 02

    Design

    Define the workflow, the data and where people stay in the loop.

  3. 03

    Build

    Connect the tools, AI models and triggers, then test with real cases.

  4. 04

    Monitor

    Logging, error alerts and refinement once it is live.

04Tools

  • n8n
  • OpenAI
  • Claude
  • Gemini
  • Zapier
  • Make
  • Supabase
  • Webhooks
  • WhatsApp

05Questions

Do we need to replace our current tools?

Usually not. Most automations connect the tools you already pay for, using their APIs and webhooks.

Is a person still in control?

Yes. We decide together where a human approves, reviews or takes over, especially for anything customer-facing.

What happens if something breaks?

Workflows are built with error handling and alerts, so failures are visible and fixable instead of silent.

Next serviceDigital Strategy